Arnon has developed its product management process to better match its rapidly growing business, but also to produce more value for its customers.
“We have standardised and harmonised our products and centralised our supplier partnerships. All this is reflected in increased efficiency and shorter turnaround times for our customers. Our customers value quality, delivery time and price. They value quality the most, and our quality will improve even further with improved product management,” says Chief Product Officer Jouni Mäki, who is responsible for the product management process.
Compliance is an important part of product management. As the supplier, Arnon is responsible for the compliance of the products and services with the standards, directives and customer requirements.
“We make sure that customers get what they need. Customers are not always able to consider everything but we take full responsibility for our products and make sure that everything is done according to standards and legislation. In any case, we see the overall picture and have a wider perspective on the solution, which often makes it more efficient,” says Mäki.
At Arnon, standardisation helps professionals find common benefits between different customer accounts, benchmark players in different sectors, and add value to the solution chain with their own expertise and innovative thinking.