Why do our customers recommend us? – CNPS is more than just a score


Customer experience is more than just a metric for us – it’s a means to enhance our operations and ensure we’re doing the right things, in the right way. The Customer Net Promoter Score (CNPS) gauges how likely our customers are to recommend us to others. However, what matters more than the number itself is the story behind it.

Why do customers choose us time and time again?

We deliver on our promises

In industrial environments, schedules and reliability are crucial. Time and again, we’ve heard from our customers that one of the primary reasons they choose to work with us is our trustworthiness. When we make a promise, we follow through.

We’re not just a supplier – we’re a partner

Every project is unique, and we work hard to understand our customers’ needs. We don’t just provide “off-the-shelf solutions”, we offer customized solutions that fit their business. Our long-term customers appreciate that they can count on us, even when quick responses are required.

Quality Is non-negotiable

Many companies assert they provide quality, but for us, it signifies much more than merely meeting standards. It represents thoughtfully devised solutions that are effective in practice, not just in theory.

What does this all mean for CNPS?

It means our customers don’t just use our services; they recommend us. For us, this is the most important acknowledgment that we’re on the right path. If there’s something we can improve, we want to know so we can continue to develop and grow.

Want to learn more about how we can help your business? Get in touch with Touko Mäkelä to start the conversation.

Reading suggestions for you